This Refund Policy is part of our Terms of Service. By paying for an instance or renewal, you acknowledge that you have read and accept this policy.
1. What you are buying
Each successful payment unlocks access to one managed sandbox (or extends an existing instance’s paid period) for the period shown at checkout (typically 30 days). Pricing may be shown in INR and/or USD. Compute and agent capacity are digital services that begin when payment succeeds and provisioning starts.
2. No refunds (default rule)
We do not refund or pro-rate for:
- Change of mind, unused time, or “I didn’t need it after all.”
- Partial period use — including early destroy of an instance, pause, or not connecting Telegram / API keys.
- Mistaken plan, wrong currency selection, or accidental double purchase (see §4 for how to ask about goodwill cases).
- Dissatisfaction with AI model quality, third-party APIs, Telegram, or your own agent prompts and code.
- Account suspension or termination for Terms violations, abuse, fraud, or illegal use.
- Outages or performance issues of third-party providers (LLM vendors, Telegram, payment networks) outside our reasonable control.
- Loss of data after you destroy an instance or after normal lifecycle cleanup of ephemeral sandbox state.
3. Limited exceptions
Without limiting the default no-refund rule, we may — solely at our discretion — issue a refund or credit when:
- Duplicate charge clearly on us — the same order was charged twice due to a confirmed payment-system error on our side, and you contact us promptly with proof.
- Payment succeeded but we never granted access — after you open a support request with order/payment id and account email, we confirm no paid period was applied and cannot resolve by granting access.
- Mandatory consumer law — where a non-waivable statute requires a remedy (we will comply with that law only to the extent required).
Service credits (extended paid-until), if offered, are not cash and have no residual value after account closure unless we say otherwise in writing.
4. How to request a review
Email hello@vectra.cloud within 7 days of the charge with:
- Account email
- Approximate payment time and amount / currency
- Razorpay payment or order id if available
- Instance id (if any) and a short description of the issue
We will investigate in good faith. Opening a bank chargeback without contacting us first may delay resolution and can result in account suspension while the dispute is open.
5. Renewals and cancellations
Access ends when the paid-until date passes unless you renew. Destroying an instance or closing your account does not automatically refund remaining days. Cancel by not renewing; there is no long-term subscription lock-in beyond the current paid period unless we introduce auto-renew and you opt in.
6. Pricing changes
Future prices may change. Amounts already paid for a current period are not adjusted upward or downward mid-period solely because list prices change.
7. Contact
Billing support: hello@vectra.cloud
Related: Terms of Service · Privacy Policy